In her mid twenties, Yesi Ortiz was starting an exciting career as a radio host. At home, she was the new legal guardian of her six nieces and nephews. Our Slate colleague David Plotz discusses recent ...

1 hour and 33 minutes on the phone, and no one has picked up the phone. Still waiting. Very long wait times every time. This is not a government company, but they have become horrible. Terrible ...